A. CHAI Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to its mission of saving lives and improving health outcomes in low and middle-income countries by enabling governments and the private sector to strengthen and sustain quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic to dramatically reduce the price of life-saving drugs and increase access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and that learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work:  https://www.clintonhealthaccess.org/

B. Background

The Ministry of Health has launched SATUSEHAT as the national health data exchange platform, integrating patient data from various health facility information systems such as SIMPUS, SIMRS, SIMKLINIK, and other applications. This platform serves as the backbone of the national digital health transformation and the primary data source for monitoring priority programs, including the Immunization and Maternal and Child Health (MCH) programs. Local Area Monitoring (Pemantauan Wilayah Setempat / PWS) for Immunization and MCH has historically relied heavily on manual recording and tiered reporting, which has resulted in data delays, discrepancies in figures across administrative levels, and limited real-time visibility of service coverage at both the central and regional levels. Digitalizing PWS through SATUSEHAT is expected to close these gaps by providing more complete, timely service-coverage data that can be traced down to the individual target level.

As part of Clinton Health Access Initiative (CHAI) Indonesia’s support for strengthening digital health transformation, CHAI requires a vendor who capable of providing the technical experts needed for the Development of the PWS Immunization and MCH Dashboard on the SATUSEHAT platform, that will be embedded within Pusdatin (the Data and Information Center) of the Ministry of Health of the Republic of Indonesia. The technical experts will work as an integrated team alongside the Ministry’s own technical staff, developing the dashboard within SATUSEHAT’s established and well-documented platform architecture rather than building a parallel system. The engagement is intended to provide capability that the Ministry does not currently have the in-house capacity to deliver within the required timeframe, not to redesign the platform. All solution components will be developed, deployed, and hosted within the Ministry’s own environment and infrastructure, so that ownership, operation, and continued development of the dashboard remain with the Ministry beyond the engagement period.

C. Objectives

To strengthen real-time monitoring of immunization and maternal & child health (MCH) services through a digital dashboard integrated with the SATUSEHAT platform, including the automatic registration of newborns as immunization targets and the automatic synchronization of immunization records entered via EMR into ASIK Mobile.

D. Vendor Qualifications

• Legally registered organization/company with valid business documents (NIB, Company NPWP, or equivalent)
• Minimum 3 years of organizational experience in information systems, information technology, or computer science.
• Proven track record in designing and delivering technology-based solutions across the full software delivery lifecycle, preferably in the health sector.
• Demonstrated experience in health information system development including integration with national health platforms.
• Understanding in interoperability principles and standards (HL7, IHE, FHIR).
• Familiarity with SATUSEHAT environment, playbook, and use cases.
• Ability to provide a qualified team of eight (8) technical personnel as specified in the staffing requirements.
• Strong organizational capacity to manage project delivery, reporting, and stakeholder communication in both Indonesian and English
• Demonstrated experience implementing data governance, data quality, privacy, and information security controls in government or enterprise environments, consistent with Indonesia’s Data Protection Law
• Demonstrated experience working with government institutions through co-development approaches that build the capacity of government technical teams and support long-term ownership transfer.
• The vendor should have the below qualification.

E. Timeline

We expect that the dashboard development will be started in July and will be launched on 1^st November 2026, spanning 4 working months.

Milestones and Organization-Level Deliverables

Beyond the personnel-level outputs, the vendor is accountable as an organization for delivering the following integrated milestones. Acceptance of each milestone is determined jointly by CHAI and the Ministry (Pusdatin), and payment is tied to these milestones rather than to individual reports alone.

In addition to the milestones above, the detailed deliverables per personnel below show how each role contributes to achieving these milestones:

F. Roles and Responsibilities

The vendor takes primary responsibility for the design, development, integration, testing, documentation, and delivery of the PWS Immunization and MCH dashboard, working within SATUSEHAT’s established architecture and the Ministry’s infrastructure. The vendor will deploy and manage the technical team, run day-to-day delivery, ensure knowledge transfer to Ministry staff throughout the engagement, and report progress, risks, and issues to CHAI.

The Ministry of Health (PUSDATIN) will provide the team’s working environment and the system access, API credentials, sandbox and production access, data documentation, and domain expertise required for development; assign technical focal points to coordinate communication and unblock issues; validate indicator definitions, data mappings, and dashboard outputs; participate in user acceptance testing; and take part in knowledge-transfer and training activities so the dashboard can be operated and maintained in-house after handover.

CHAI Indonesia will provide day-to-day oversight and coordination of the vendor, facilitate alignment between the vendor and Ministry stakeholders, monitor progress and deliverables, and convene a weekly progress review meeting with the vendor and the Ministry team. The vendor will report to CHAI on implementation progress, technical issues, risks, and deliverables. CHAI will cover the costs of project-related meetings.

G. Sustainability, Capacity Building and Handover

Given that the purpose of this engagement is to build capability that the Ministry can sustain independently, the vendor is expected to develop and implement a Capacity Building and Knowledge Transfer Plan throughout the implementation period. This plan shall encompass mentorship, joint development sessions, technical walkthroughs, code and documentation reviews, as well as hands-on participation of MoH’s staff at each stage of the development process. All source code, configuration, and deployment assets shall reside in the MoH’s own repositories and environment.

Upon conclusion of the engagement the vendor shall deliver production-ready artifacts, including source code, configuration and deployment scripts, technical and operational documentation, and user manuals. These artifacts shall be accompanied by structured handover and capacity-building sessions designed for the MoH’s technical and program teams. The vendor will provide a hypercare and stabilization period of [30–60] days to address any defects and support a smooth transition to full Ministry of operation.

All intellectual property in the dashboard, source code, and documentation developed under this engagement will vest in the Ministry of Health (or be assigned or licensed as agreed with CHAI), and the vendor will retain no rights that would impede the Ministry’s continued operation and development of the dashboard. The vendor and its personnel will treat all individual-level health data accessed during the engagement as strictly confidential, will process it only as necessary to deliver the dashboard and in accordance with Indonesia’s Personal Data Protection Law, and will sign non-disclosure undertakings as required by the Ministry and CHAI.

H. Assumptions, Dependencies and Change Management

Delivery against the timeline assumes timely provision by the Ministry of system access, credentials, data, and decisions, and depends on the availability and data quality of SATUSEHAT and connected systems including ASIK. Where these dependencies are delayed, the affected deliverable deadlines will be adjusted accordingly. The vendor will work within SATUSEHAT’s established and documented architecture; elements that sit outside the Ministry’s and the vendor’s direct control will be managed jointly through the governance process.

Requirements may evolve as the initial assessment and indicator-alignment deliverables are completed. Any material change to scope will be documented and agreed between CHAI and the relevant Ministry focal point before the affected work begins, and the work plan updated accordingly.

I. Budget

The projected budget for this project totals IDR 450,000,000, covering all consultancy fee and applicable income tax expenses. Payment will be disbursed against the organization-level milestones set out in the Timeline section, upon CHAI’s and the MoH’s acceptance of the corresponding deliverables. The costs associated with project-related meetings will be covered by CHAI Indonesia.

J. Review & Selection Process

Proposal Requirements and Structure

• Proposals should be submitted in English and should include the following:
• Organizational profile and legal documents: company profile and valid business documents
• Technical proposal: understanding of the assignment; the proposed approach and methodology for developing the dashboard within the SATUSEHAT architecture; a work plan and schedule mapped to the organization-level milestones; and the approach to co-development, knowledge transfer, and handover to Ministry staff
• Team composition and CVs: the proposed eight-person team mapped to the required roles, with CVs evidencing the specified qualifications and the proposed team lead identified
• Relevant experience and references: comparable projects with contactable references, including at least one health information system or national digital health platform integration
• Financial proposal: a detailed budget broken down by personnel and milestone, inclusive of applicable taxes

Proposals will be evaluated on technical approach and methodology; team qualifications and relevant experience; demonstrated understanding of SATUSEHAT and interoperability standards; approach to sustainability and knowledge transfer; and value for money.

Please submit your proposal, portfolio, CV for each team and detailed budget & timeline not later than 30 June 2026 through email to indonesiaoffice@clintonhealthaccess.org with subject “Dashboard PWS KIA dan Imunisasi”. Only shortlisted candidates will be notified and contacted for an interview.

Indicative RFP Process Timeline

• Proposal submission deadline: 30 June 2026
• Evaluation and shortlisting: 1–3 July 2026
• Interviews with shortlisted vendors: 6-10 July 2026
• Notification of award and contracting: 13-17 July 2026
• Engagement starts: 20 July 2026