USAID Mitra Kunci Initiative

ICA – IT Systems SPECIALIST 

Base of Operations:                             Jakarta,
Indonesia

1.         
Background

DAI, a global development company,
is seeking a qualified IT Systems Specialist to serve as an Individual
Consultant on a new USAID-funded project, The
Indonesia Mitra Kunci Initiative. This 5-year project has its headquarters in
Jakarta.

2.         
Purpose:

The IT Systems Specialist is responsible for oversight of IT needs
for the project, including system installations, maintenance, support and
technical advice. The IT Systems Specialist is responsible for ensuring that
DAI established IT standards set by the DAI home office are followed and that
proprietary project solutions are fully functional, efficient and cost
effective.  The IT Systems Specialist will
provide user support and will manage relationships with outside System Support
Companies (as needed).

Responsibilities include the management and maintenance of LANs
(Local Area Networks) in the Mitra Kunci’s office in Jakarta (25 staff). The IT
Systems Specialist will ensure that proper backup and restore procedures are
followed, maintain network security (antivirus and communication devices), and
that end users have access to shared files, printers and email.  When needed, he/she will also be responsible
for conducting IT assessments and preparing reports for grantees and project
partners per OIMT standards to ensure that appropriate solutions (equipment,
software and services) are proposed and provided to beneficiaries.

DAI’s Office
of Information and Management Technology (OIMT) will provide the training,
guidelines and technical support to the IT Systems Specialist. It is the
responsibility of the IT Systems Specialist to keep OIMT informed of issues
and/or proposed system modifications (hardware and software purchases) via
tools provided by OIMT IT Operations team such as request templates, support
email address, and OIMT Technical Approval group email address.

3.         
Objectives and Duties:

The
objectives and duties include but are not limited to:

• Local
  network maintenance (cabling, switches and NIC configuration TCP/IP, NAT,
  TCP/IP printing, windows network and domain services on TCP/IP);
• WAN
  connectivity and maintenance (Internet connection and services, and
  devices configuration and maintenance);
• Server
  and server application maintenance (Hardware integration, Windows 2012 /
  2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and
  monitoring, backup services);
• Client
  computer hardware and application installation, configuration and
  maintenance (Laptops, Desktops, MS Windows 10 Pro, MS Office Suite, IBM
  Notes, O365 general use and troubleshooting, antivirus installation and
  troubleshooting);
• User
  support and training;
• Management
  and supervision of support provided by local companies (ISP or other
  provides or IT services);
• Regular
  communication with the Home Office OIMT IT Operations team regarding
  network, system hardware and software changes/issues/updates and user
  registration, updates and termination;
• Provide
  assistance in procurement and evaluation of all technical equipment
  (including phones, copiers, etc., in compliance with DAI IT Standards and
  procedures);
• Administer
  IP PBX extensions;
• Maintain
  IP PBX hardware and phones;
• Communicate
  with OIMT IT Operations team regarding implementation of special features

  on the system;

• Assist
  in properly inventorying IT equipment;
• Conduct
  IT assessments for beneficiaries and produce reports per DAI OIMT
  procedures;
• Prepare
  procurement specifications and SOWs for IT procurements per DAI standards;
• Review
  all IT procurement requests in TAMIS;
• Assist
  Facilities Manager and provide advice in annual IT inventory and software
  audits;
• Maintain
  a good knowledge and understanding of all policies and procedures as set
  forth in the project’s Field Operations Policy Manual and DAI Operations
  Manual.

4.         
Qualifications:

·       
Completed
college education in relevant field and minimum 5 years of relevant experience
in IT system administration, maintenance and user support;

·       
PC and Server
support experience;

·       
Knowledge of
Windows Server & Windows Client operating systems;

·       
Knowledge of
Hyper-V visualization platform;

·       
Knowledge of
Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing;

·       
Experience with
IBM Notes Client configuration;

·       
Experience
with Outlook client or O365 services;

·       
Knowledge of
backup and restore services;

·       
Physical and
logical LAN and WAN infrastructure principles;

·       
Communication
equipment and VPN services;

·       
No prior
legal convictions for fraud or theft and no prior terminations for cause from a
prior employer;

·       
Demonstrated
honesty, trustworthiness, initiative and self-motivation in handling all
assigned tasks;

·       
Must have English language
proficiency, verbal and written.

5.         
Reporting:

The IT Systems Specialist will report to the Finance and Administration Manager.

6.         

Duration of Contract

The duration
of the Individual Consultancy Agreement (ICA) for the IT Systems Specialist
will valid for 1(one) year covering up to 60 (sixty) working days. The IT
System Specialist will be based in Mitra Kunci Office in Jakarta on daily
basis.

 7.         
Application Instructions:

Interested applicants are invited
to send their CV to IWDP_Recruitment@dai.com.
Please send applications as soon as possible. Due date of this Vacancy will be
on August 16, 2017. Applicants are
instructed to write “IT Systems
Specialist – [NAME]” as the Subject line of their email. We regret that we
are unable to acknowledge receipt of all applications and only shortlisted
candidates will be notified.